Effectively currently 6th of August
Stage 4 lockdown in the Melbourne Metropolitan area is now in place, This is important information for when visiting our clinic:
If your pet must be seen by us, please make a booking either online or by phoning us on 97814499.
At Beach Street Veterinary Clinic our priority in these trying times is the mental welfare and health of your pets, your health and welfare and the health and welfare of our staff so that we can continue to provide excellent service to you and your pet.
As we are now in Stage 4 lockdown, we are obliged to move from modified clinic service to adopting kerb side service to you and your pet so as to minimise the possible spread of COVID. As many of you are extremely worried, please understand that we are trying to do our best to look after your health and the health of your pets.
**You will be asked to remain in your car and the consulting vet will talk to you to obtain a full history of the presenting problem while you are in the car or in the carpark.
**Your pet will be then taken in for examination and treatment and then returned to you.
**The consulting veterinarian will then discuss the treatment plan with you and the appropriate medication required or given.
**You will then go into the clinic to obtain the medication from the reception.
**Modified clinic service will NOT apply if your pet is anxious and or needs to be examined with you present in a consultation room. Please advise our staff to make the necessary arrangements so that we can minimise personal contact time with you.
**The history will still be taken in the car park and then you will be asked to enter the examination room to facilitate examination and treatment of your pet.
**You will then take your pet to the car and return to pick up the medication.
**If your are picking of repeat prescription medication, food or flea worm treatments etc. You can either preferably use our online medication request form or ring the reception staff for your requirements. Please understand that, in most circumstances, the medications etc will be available the next day. To minimise contact time with the staff, we advise you to ring and pay for the medication before pickup.
Now for the tough stuff
Please note that the State Government COVID guidelines state that all clients entering the clinic will have their temperatures checked and if elevated are to be refused entry.
It is also illegal for you to come to the business premises including the carpark;
· if you are displaying any symptoms of COVID,
· have currently had a COVID test until you are given a negative result
· have been diagnosed with COVID within the last 14 days until you are tested negative,
· or have had any known personal primary contact with someone who has COVID within the last 14 days until they are tested negative.
· By law, we have to advise the relevant authorities if we find that you are in breach of the COVID regulations
Please keep safe and well and understand that we are trying to do our best to maintain the health and welfare of you, your pets and our staff.